Our Privacy & Cookie Policy

Who we are 

Wellbeing Link is a non-profit community project providing support for people with life-affecting conditions through our regular weekly meetings.

We work with, and provide services to, other relevant organisations.

Privacy Policy

The Wellbeing Link is committed to respecting and protecting your privacy. This policy explains why and when we collect personal information about people who visit our website, how we keep it secure, how we use it and the conditions under which we may disclose it to others. You should read it together with any other privacy notices we may provide as it is not intended to override them.

We may change this Policy occasionally so please check this page from time to time to ensure that you are happy with the changes. By using our website, you are agreeing to be bound by this Policy. If you have any questions regarding this Policy and/ or our privacy practices, please contact us by email at enquiries@wellbeinglink.org.uk

As the Data Controller, we determine the purpose for which and the manner in which your data may be processed. Processing means how we handle your data in relation to information we have obtained, recorded or are holding. The information or data that we carry may be used for any operation, or set of operations that may include:

• organisation, adaption or alteration of the data,
• retrieval, consultation or use of the data,
• disclosure of the data by transmission, dissemination or otherwise making available or alignment, combination blocking, erasure or destruction of the data.

What personal information or data do we collect?

The personal information or personal data means any information about an individual from which that person can be identified. More information can be found on the Information Commissioners Office.

When you use our website, we obtain information about you. We may collect store, use and transfer General Personal data about you. The data may include your first and last name, title, date of birth, gender, address, telephone number, email address and IP address.

This includes demographic or statistical data for any purpose. Although this data may be derived from your personal data, it does not directly or indirectly reveal your identity and is not considered personal data in the regulation. We may use your usage data for statistical analysis of the using of the website. However, if we connect or combine your personal data that could directly or indirectly identify you, we will treat your personal data in accordance with this policy.

What if you refuse or fail to provide your personal data?

By law or under the terms of a contract we have with you, we need to collect your personal data. We will not be able to enter into a contract with you if you refuse or fail to provide the personal data we require. This means that we would have to cancel the service that you have requested from us.

How do we collect your personal data?

We collect your data using various methods from you and about you through website cookies, subscription to e-newsletters, requesting information about our services or by completing a case history.

How do we use your personal data?

Most commonly, we will use your personal data using the lawful basis(s) below:

• Contract: When you make a request, such as a quote, before entering into a contract or by using our services. In order to provide the best complementary therapy options and advice, we would need you to complete a case history form, and sign and date an Informed Consent clause. If you fail to provide the data we require, we would have to cancel the services requested. We will also request that you sign and date a COVID-19 Health Statement, which includes giving permission for your contact details to be provided to the NHS Test and Trace Service if required.
• Legitimate Interest: If you receive a service, or make a request for a service, we may contact you in order to give you the best service and most secure experience we can conduct and manage within the interest of our organisation. We will ensure to balance and consider your rights and the impact on you, both negatively and positively, before processing your personal data for legitimate interests. We will not use your personal data for our interests and activities if they override the impact on you (unless we are permitted to by law, or we have your consent).

These activities may include keeping you up to date on our services.

We may use your contact, technical, profile data, usage and identity to decide if we think that you may be interested in our services. This will include receiving marketing communications from us if you have not opted out of receiving the marketing. You can opt out at any time simply by contacting us at  enquiries@wellbeinglink.org.uk.

• • Consent: If you have not made a request for our services, but have opted in to receive e-newsletters or other topical information that we may send you from time to time. We will not pass your details onto any other organisations. You can opt out at any time simply by contacting us at enquiries@wellbeinglink.org.uk or visiting the link at https://wellbeinglink.org.uk/
• Legal obligation: we will process your personal data in compliance with our regulatory and legal obligations.

Opting Out
We do not usually rely on consent as the lawful basis for processing your personal data, and we will not sell your personal data to another organisation. However, we may use a third party to help us with direct marketing, such as sending e-newsletters or other communications via email or text. You have the right to withdraw consent to marketing at any time by simply contacting us at enquiries@wellbeinglink.org.uk or by telephoning Sue Woodley on 07956 308 493.

Cookies

Your browser can be set to refuse some or all browser cookies, as well as alerting you to when websites access or set cookies.

What are Cookies?

As is common practice with almost all professional websites, this site uses cookies, which are tiny files that are down loaded to your computer to improve your experience.

How we use Cookies.

We use cookies for a variety of reasons. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to the site. It is recommended that you leave on all cookies if you are not sure whether you need them, in case they are used to provide a service that you use.

Disabling Cookies.

You can prevent the setting of cookies by adjusting the settings on your browser. Be aware that disabling cookies will affect the functionality of this, and many other websites that you may visit.
Disabling cookies will usually result in also disabling certain functionality and features of this site.
Therefore, it is recommended that you do not disable cookies.

The Cookies we set:

Email newsletter-related cookies.

This site offers newsletter and email subscription services, and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

Site preference cookies.

In order to provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be recalled whenever you interact with a page.

Third Party Cookies

In some special cases, we also use cookies provided by trusted third parties. This site uses Google Analytics, which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and the ways in which we can improve your experience. These cookies may track things such as how long you spend on a site, and the pages that you visit so that we can continue to produce engaging content.